Responsible Gaming

Our Commitment to Responsible Gaming

At ibets, we believe that online casino gaming and sports betting should be an enjoyable form of entertainment, not a source of problems. We are committed to promoting responsible gaming practices among all our Filipino players and providing the tools, resources, and support needed to maintain healthy gaming habits. Our responsible gaming program is designed to protect players, prevent problem gambling, and ensure that gaming remains fun and sustainable for everyone in the Philippines.

While the vast majority of our players enjoy ibets as a recreational activity without issue, we recognize that for some individuals, gaming can develop into a problem that affects their personal lives, relationships, and financial well-being. That's why we've implemented comprehensive responsible gaming measures, partnered with leading support organizations, and created self-help tools that empower you to stay in control of your gaming experience.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience level. It's important to recognize the warning signs early so you can take action before gaming becomes a serious issue. If you or someone you know is experiencing any of the following symptoms, it may be time to seek help or use our self-exclusion tools:

Warning Signs to Watch For

• Spending more time and money on gaming than you can afford: Consistently depositing more than your budget allows or spending hours playing when you have other responsibilities;
• Chasing losses: Continuing to play in an attempt to win back money you've lost, often leading to even greater losses;
• Borrowing money to gamble: Taking loans, using credit cards, or borrowing from friends and family to fund your gaming activities;
• Neglecting responsibilities: Missing work, school, or family obligations because of gaming, or letting bills and important tasks go unpaid or incomplete;
• Lying about gaming habits: Hiding the extent of your gaming from loved ones or being dishonest about time and money spent;
• Gaming to escape problems: Using gaming as a way to avoid dealing with stress, anxiety, depression, or other personal issues;
• Feeling irritable or restless when not gaming: Experiencing withdrawal symptoms or mood changes when you're unable to play;
• Relationship problems: Experiencing conflict with family, friends, or partners due to your gaming habits;
• Loss of interest in other activities: Abandoning hobbies, social activities, or interests that you previously enjoyed in favor of gaming.

If you recognize these patterns in your own behavior or in someone close to you, we strongly encourage you to reach out for support. Problem gambling is a treatable condition, and help is available throughout the Philippines and internationally.

Responsible Gaming Tools at ibets

We provide a range of tools designed to help you maintain control over your gaming activities. These features are available to all ibets players and can be accessed through your account settings or by contacting our customer support team.

Self-Exclusion Options

If you need to take a break from gaming, ibets offers flexible self-exclusion tools that allow you to temporarily or permanently restrict access to your account:

• Cool-Off Period (24 hours to 6 weeks): Take a short break by temporarily suspending your account for a period of your choosing. During this time, you won't be able to log in, deposit, or play. This option is ideal if you need time to reassess your gaming habits or deal with other priorities.
• Self-Exclusion (6 months to 5 years): For players who need a longer break, our self-exclusion program allows you to close your account for extended periods. During self-exclusion, your account will be completely inaccessible, and we will not send you any marketing communications.
• Permanent Self-Exclusion: If you've decided to stop gaming entirely, you can request permanent account closure. This action is irreversible, and you will not be able to reopen your account or create a new one with ibets in the future.

To activate any self-exclusion option, please contact our customer support team via live chat or email. Self-exclusion requests are processed immediately, and we will confirm the activation via email. Please note that self-exclusion cannot be reversed or shortened once activated—the cooling-off or exclusion period must run its full course.

Tips for Responsible Gaming

Whether you're a casual player or a regular at ibets, following these responsible gaming practices will help ensure that your experience remains positive, enjoyable, and within your means:

• Set a budget before you play: Decide how much money you can afford to lose before you start gaming, and never exceed that amount. Treat gaming as entertainment, not as a way to make money or solve financial problems.
• Set time limits: Decide in advance how long you'll spend gaming each session, and stick to it. Use our session time limit tools to help enforce your schedule.
• Never chase losses: Accept losses as part of the gaming experience. Trying to win back lost money typically leads to even greater losses and can spiral into problem gambling.
• Take regular breaks: Step away from gaming periodically to clear your head, stretch, and maintain perspective. Continuous gaming can impair judgment and decision-making.
• Don't gamble under the influence: Avoid gaming when you're drinking alcohol or using substances that impair your judgment. Make gaming decisions with a clear mind.
• Keep gaming in balance: Maintain a healthy balance between gaming and other aspects of your life, including work, family, friends, hobbies, and physical activity.
• Don't borrow to gamble: Only use money that you have available and can afford to lose. Never borrow money, use credit cards, or take loans to fund gaming activities.
• Understand the games: Learn the rules, odds, and house edge of the games you play. Understanding how games work helps you make informed decisions and set realistic expectations.
• Monitor your behavior: Regularly review your gaming activity, deposits, and time spent playing. If you notice concerning patterns, take action early by setting limits or seeking support.

Support Resources for Filipino Players

If you're struggling with problem gambling or need someone to talk to about your gaming habits, confidential help is available. The following organizations provide free support services, counseling, and resources for Filipino players and their families:

For Friends and Family

If you're concerned about a loved one's gaming habits, your support can make a significant difference in their recovery. Here are some ways you can help:

• Talk openly and without judgment: Express your concerns in a caring, non-confrontational way. Avoid accusations or blame, and focus on specific behaviors you've observed.
• Educate yourself: Learn about problem gambling so you can better understand what your loved one is experiencing and provide informed support.
• Encourage professional help: Suggest that they speak with a counselor or contact a support organization. Offer to help them find resources or accompany them to appointments.
• Set boundaries: Don't enable gambling behavior by lending money or covering financial obligations. Protect your own financial and emotional well-being.
• Seek support for yourself: Organizations like Gam-Anon offer support groups specifically for family members affected by problem gambling.

Our Ongoing Commitment

Responsible gaming is not just a policy at ibets—it's a core value that guides everything we do. We continuously review and enhance our responsible gaming measures, train our staff in problem gambling recognition and intervention, and collaborate with leading organizations in the Philippines and internationally to promote safer gaming practices.

We believe that by working together—players, operators, regulators, and support organizations—we can create a gaming environment in the Philippines where everyone can enjoy entertainment safely and responsibly. If you have feedback about our responsible gaming programs or suggestions for improvement, we welcome your input.

Remember: gaming should always be fun. If it stops being fun, it's time to stop. ibets is here to support you every step of the way.