Privacy Policy

ibets Privacy Policy. This Privacy Policy ("Policy") describes how ibets ("we", "us", "our", or the "Company") collects, uses, discloses, and protects the personal information of users ("you", "your", or "User") who access or use our online casino and sports betting platform, website, mobile applications, and related services (collectively, the "Service"). By accessing or using the ibets Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

ibets collects various types of information to provide, maintain, and improve our Service, comply with legal and regulatory requirements, and ensure a secure gaming environment for all users. The information we collect falls into several categories as detailed below.

1.1 Information You Provide Directly

When you register for an ibets account or use our Service, you voluntarily provide certain personal information, including but not limited to:

• Account Registration Information: Full name, date of birth, gender, email address, mobile phone number, residential address, username, and password;
• Identity Verification Information: Government-issued identification documents (such as passport, driver's license, or national ID), photographs or scans of identification documents, proof of address documents (utility bills, bank statements), and other documents required to verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations;
• Financial Information: Payment method details including bank account information, e-wallet account details (GCash, PayMaya), cryptocurrency wallet addresses, transaction history, deposit and withdrawal records, and payment verification documents;
• Communication Information: Information contained in communications you send to ibets customer support, including live chat transcripts, email correspondence, feedback submissions, and any attachments or documents you provide;
• Marketing Preferences: Your preferences regarding promotional communications, newsletter subscriptions, and marketing materials.

1.2 Information Collected Automatically

When you access or use the ibets Service, we automatically collect certain information about your device and usage patterns through various technologies, including:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address, device ID, advertising ID), language settings, and time zone;
• Usage Information: Pages visited, games played, betting history, session duration, click patterns, navigation paths, features accessed, timestamps of activities, and performance metrics;
• Location Information: General geographic location derived from IP address, GPS location data (if you grant permission on mobile devices), and information about your internet service provider;
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies that help us recognize you, remember your preferences, analyze usage patterns, and deliver personalized content and advertising.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification information from GCash, PayMaya, banks, and other payment service providers;
• Identity Verification Services: Identity verification results, fraud detection information, and risk assessment data from third-party verification providers;
• Marketing Partners: Information about your interaction with our marketing campaigns or advertisements on third-party platforms;
• Social Media Platforms: If you choose to connect your ibets account with social media accounts, we may receive information you have made publicly available on those platforms;
• Regulatory and Law Enforcement Agencies: Information required to comply with legal obligations or respond to lawful requests from government authorities.

2. How We Use Your Information

ibets uses the collected information for various legitimate business purposes in accordance with applicable law. The primary purposes for which we use your personal information include:

2.1 Service Provision and Account Management

• Creating, maintaining, and managing your ibets account;
• Authenticating your identity and verifying your eligibility to use the Service;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to casino games, live dealer tables, sports betting markets, and other gaming products;
• Recording betting history, game outcomes, and account balances;
• Processing bonuses, promotions, and loyalty rewards;
• Facilitating customer support and responding to your inquiries;
• Sending transactional communications regarding your account, such as deposit confirmations, withdrawal notifications, and account security alerts.

2.2 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and licensing requirements in the Philippines and other relevant jurisdictions;
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) verification procedures;
• Preventing, detecting, and investigating fraud, money laundering, terrorist financing, and other illegal activities;
• Verifying age and jurisdiction to ensure users meet legal requirements for online gaming;
• Maintaining records required by gaming regulators and law enforcement authorities;
• Responding to legal processes, court orders, and lawful requests from government agencies;
• Enforcing our Terms and Conditions and other policies.

2.3 Security and Fraud Prevention

• Protecting the security and integrity of the ibets platform and Service;
• Detecting and preventing unauthorized access, hacking attempts, and other security threats;
• Identifying suspicious betting patterns, bonus abuse, and other forms of fraud;
• Monitoring for multiple accounts, collusion, and other prohibited activities;
• Implementing responsible gaming measures and identifying problem gambling behaviors;
• Protecting the rights, property, and safety of ibets, our users, and third parties.

2.4 Service Improvement and Analytics

• Analyzing usage patterns and user behavior to improve the Service;
• Conducting research and analytics to understand user preferences and optimize user experience;
• Testing new features, products, and services;
• Measuring the effectiveness of marketing campaigns and promotional offers;
• Developing new games, betting markets, and platform features;
• Troubleshooting technical issues and improving platform performance.

2.5 Marketing and Communications

• Sending promotional communications about new games, bonuses, special offers, and events (with your consent where required);
• Personalizing marketing messages based on your preferences and activity;
• Conducting surveys and requesting feedback to improve our Service;
• Delivering targeted advertising on the ibets platform and third-party websites;
• Managing loyalty programs and VIP rewards.

3. How We Share Your Information

ibets does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with selected third parties under certain circumstances as described below:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks, cryptocurrency payment gateways) for transaction processing;
• Identity verification and KYC service providers for account verification;
• Cloud hosting and data storage providers for secure data storage;
• Customer support platforms and communication tools;
• Marketing and advertising partners for campaign delivery and analytics;
• Game providers and software developers for platform functionality;
• Fraud detection and prevention services;
• Analytics and data analysis providers.

These service providers are contractually obligated to protect your information, use it only for the specific purposes for which it was disclosed, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requirements;
• Respond to lawful requests from government authorities;
• Investigate, prevent, or take action regarding suspected illegal activities, fraud, or security threats;
• Protect the rights, property, and safety of ibets, our users, or the public;
• Enforce our Terms and Conditions and other policies;
• Comply with gaming licensing requirements and reporting obligations.

3.3 Business Transfers

In the event that ibets undergoes a business transition such as a merger, acquisition, consolidation, sale of assets, bankruptcy, or other corporate reorganization, your personal information may be transferred to the successor entity or acquiring party as part of the transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, such as when you authorize us to share information with a specific partner or service provider.

4. Data Security

ibets takes the security of your personal information seriously and implements comprehensive technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and ibets servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, ensuring that sensitive information cannot be intercepted during transmission;
• Secure Servers: Personal information is stored on secure servers located in controlled facilities with restricted access, environmental controls, and 24/7 monitoring;
• Access Controls: Access to personal information is restricted to authorized personnel who require the information to perform their job functions and are bound by confidentiality obligations;
• Authentication Measures: Multi-factor authentication, strong password requirements, and session management controls protect account access;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks;
• Incident Response: We maintain incident response procedures to quickly detect, respond to, and mitigate security breaches;
• Employee Training: Our staff receives regular training on data protection practices and security protocols.

While we implement robust security measures, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge that you provide information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Data Retention

ibets retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for a period after account closure as required by gaming regulations (typically 5-10 years);
• Transaction Records: Retained for periods required by financial regulations, anti-money laundering laws, and tax obligations (typically 5-10 years);
• Identity Verification Documents: Retained for periods required by KYC and AML regulations;
• Communication Records: Retained for reasonable periods to address customer support issues and legal disputes;
• Marketing Information: Retained until you withdraw consent or for reasonable periods based on our legitimate business interests;
• Technical and Usage Data: Retained for shorter periods unless required for security, fraud prevention, or legal purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

6. Your Rights and Choices

Under the Philippine Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information. ibets respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of your account information by logging into your ibets account. For additional information, contact our customer support team.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information through your account settings or by contacting customer support.

6.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, subject to legal and regulatory retention requirements. Please note that we may be required to retain certain information for compliance purposes even after account closure.

6.4 Right to Restriction

You have the right to request restriction of processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

6.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications by following the unsubscribe instructions in promotional emails or adjusting your preferences in your account settings.

6.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact ibets customer support. We will respond to your request within the timeframes required by applicable law (typically 30 days). We may request additional information to verify your identity before processing your request.

7. Cookies and Tracking Technologies

ibets uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the operation of the Service, including authentication, security, and bas I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? ic functions, session management, and fraud prevention;
• Performance Cookies: Help us understand how users interact with the Service by collecting anonymous usage statistics and performance metrics;
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience;
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can control cookie settings through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect the functionality of the ibets Service and limit your ability to use certain features.

8. Third-Party Links and Services

The ibets Service may contain links to third-party websites, applications, or services that are not owned or controlled by ibets. This Privacy Policy applies only to information collected by ibets. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers and partners operate. These jurisdictions may have different data protection laws than the Philippines. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

The ibets Service is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 21 years of age, we will take immediate steps to delete that information and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

ibets reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated version on our website with a new "Last Updated" date and, where required by law, by sending you an email notification or displaying a prominent notice on the Service.

Your continued use of the ibets Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact the ibets Data Protection Officer through our customer support channels. We are committed to addressing your privacy concerns and responding to your requests in a timely manner.